By Scott Perry, Solutions Architect

In my years at Force 3, I have adopted our internal mantra of 100% customer success. This holiday season, I would say that I got to help deliver smiles and happiness along with success.

Christmas and Santa Claus go hand-in-hand for children around the world. But often those who are hospitalized during the holidays don’t have the opportunity to tell Santa in-person what tops their wish list. Fortunately, that changed for many children this year as we helped Santa Claus find a way to visit Children’s National Medical Center, without leaving the North Pole! Children experienced the magic of the season as Santa made an important cyber-stop, thanks to the magic of the latest mobile and collaboration technologies.

Cisco Systems’ annual Santa Connection Program along with our Unified Collaboration team at Force 3, enabled hospitalized children to remotely connect and communicate with Santa using Cisco’s video collaboration technologies.

Children’s National Medical Center joined Cisco Systems & Force 3 this year to bring Santa to its patients using either an iPad, or a video monitor and web-enabled camera. Santa visited with children in the hospital’s playroom, and for those who don’t feel well enough to leave their rooms; a mobile cart or iPad enabled with Cisco Jabber software helped Santa travel room-to-room for a bedside visit.

Much like children who are able to sit on Santa’s lap, patients had the opportunity to pass along their wishes this holiday season in plenty of time for St. Nick to make his list and check it twice!

We were honored that Cisco chose us to participate in the Santa Connection event at Children’s National. It was a truly inspirational experience to see the effect that this program has on raising the children’s spirits.

After lunch, there were four kids waiting in a room for the Santa Cart to come. When I walked into the room with the Santa Cart and handed out the blankets and toys, the four little kids just beamed with joy. Then when Santa called each one of them by name, you could just see the shock on their faces. After the visit each of the kids came and gave us hugs and thanked us for the gifts. The parents were so grateful for the time taken to visit their children. Later in the day, we saw one of the little guys heading to the parking lot with his new toolbox and a huge smile on his face!

The event was wonderful and it was great to help deliver happiness to the children. Force 3 is always delivering 100% customer success and it was nice to see the young end-users experience 100% joy this holiday season.

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