By Scott Perry, Solutions Architect

In my years at Force 3, I have adopted our internal mantra of 100% customer success. This holiday season, I would say that I got to help deliver smiles and happiness along with success.

Christmas and Santa Claus go hand-in-hand for children around the world. But often those who are hospitalized during the holidays don’t have the opportunity to tell Santa in-person what tops their wish list. Fortunately, that changed for many children this year as we helped Santa Claus find a way to visit Children’s National Medical Center, without leaving the North Pole! Children experienced the magic of the season as Santa made an important cyber-stop, thanks to the magic of the latest mobile and collaboration technologies.

Cisco Systems’ annual Santa Connection Program along with our Unified Collaboration team at Force 3, enabled hospitalized children to remotely connect and communicate with Santa using Cisco’s video collaboration technologies.

Children’s National Medical Center joined Cisco Systems & Force 3 this year to bring Santa to its patients using either an iPad, or a video monitor and web-enabled camera. Santa visited with children in the hospital’s playroom, and for those who don’t feel well enough to leave their rooms; a mobile cart or iPad enabled with Cisco Jabber software helped Santa travel room-to-room for a bedside visit.

Much like children who are able to sit on Santa’s lap, patients had the opportunity to pass along their wishes this holiday season in plenty of time for St. Nick to make his list and check it twice!

We were honored that Cisco chose us to participate in the Santa Connection event at Children’s National. It was a truly inspirational experience to see the effect that this program has on raising the children’s spirits.

After lunch, there were four kids waiting in a room for the Santa Cart to come. When I walked into the room with the Santa Cart and handed out the blankets and toys, the four little kids just beamed with joy. Then when Santa called each one of them by name, you could just see the shock on their faces. After the visit each of the kids came and gave us hugs and thanked us for the gifts. The parents were so grateful for the time taken to visit their children. Later in the day, we saw one of the little guys heading to the parking lot with his new toolbox and a huge smile on his face!

The event was wonderful and it was great to help deliver happiness to the children. Force 3 is always delivering 100% customer success and it was nice to see the young end-users experience 100% joy this holiday season.

Related Blog Posts

See All Blogs

Placing New Collaboration Technology on a Faulty Foundation can be a Recipe for Disaster

Workforce collaboration using modern tools and technology can give agencies a vital boost in productivity and morale. Effective collaboration can break down silos and push missions forward. But getting to a positive, modern collaboration environment can be a daunting task…

Flexible Work Schedules – and the Right Collaboration Tools – Can Help Your Agency Recruit and Retain Top Talent

The Office of Personnel Management recently conducted a Federal Employee Work-Life Survey to gauge employee satisfaction across the government. The findings were pretty clear – agencies that embraced flexible work schedules and offered telecommuting options had employees that reported higher…

4 Cloud Collaboration Investments You Should be Making

Cloud migration is a top priority for federal agencies, making for a rising demand for As-a-Service offerings. Meanwhile, agencies are still trying to plan and budget for cloud strategies, often from scratch. This creates a unique challenge for federal IT teams:…

IoT in Federal: From Concept to Reality and Risk

The way we reconcile our security concerns with IoT’s inevitable integration will determine whether the revolution upgrades our lives or creates chaos.  Remember when the Internet of Things was more concept than reality? Those days are long gone. Demand for…

Cisco IoT Strategy Will Unleash Services Opportunities, Forge Ties With Technology Vendors

In this article from CRN, Force 3 CEO Mike Greaney joins other industry channel partners to weigh in on Cisco’s IoT Strategy featured at this year’s Cisco Global Partners SummitCisco Systems is putting its Internet of Things strategy into higher…

Securing Your Unified Communications Infrastructure

So far in our security series, we’ve explored best practices for securing your network and data center. A few of these included: Look at What You’ve Got: Take inventory of how many servers you have, what applications are running and…

‘No Respect’ for Critical Communication Infrastructures

"That’s the story of my life, no respect! I don't get no respect I tell ya!" - Rodney Dangerfield Much like the late Rodney Dangerfield, business phones tend to not get much respect. Considering the mission critical role that communications…

The Power of Cisco’s UC Platform is Changing Businesses

Business Advantages of Cisco Unified Communications Manager 10.5 In today's fast-paced, ever-changing business climate, in order to ensure optimal efficiency and workflow, you are forced to rely on several different business tools that must: Allow you to securely reach beyond…

Force 3 Helps Spread Holiday Cheer at Children’s National Health System

Cisco Scoops Up Collaboration Startup Assemblage

http://www.crn.com/news/networking/300073286/cisco-scoops-up-collaboration-startup-assemblage.htm

Collaboration Wanted; Employee Buy-In Required

See Jason Parry's Article in Information Week   Collaboration technology promises many benefits. Today's advanced solutions remove traditional communication barriers and make it easier to conduct business and speed decision making. Users are able to connect and communicate with others…

Infrastructure a hurdle for videoconferencing legislation

http://fcw.com/articles/2013/08/05/travel-costs-legislation.aspx

Bargain Videoconferencing Is Here

http://www.enterprisenetworkingplanet.com/unified_communications/beyond-telepresence-bargain-videoconferencing-is-here.html

Service Provider Deploys IP Phone Platform for Development Foundation

Business Challenge The United States African Development Foundation (USADF) is an independent federal agency established to support African-designed and African-driven solutions that address grassroots economic and social problems. From creating jobs in Tanzania, and rebuilding lives in Uganda, to supporting…

Mid-size Research Firm Abt Associates Improves Communications Among Remote Offices

Business Challenge: Lack of vendor support on outdated phone system Provide business continuity capabilities Abt Associates, founded in 1965, is one of the largest for-profit government and business research and consulting firms in the world. With a staff of more…

How can we help your agency achieve its mission?

Maximize your IT investments. Learn more about solutions and services from Force 3.