SupportPlus

When something goes wrong with your network infrastructure, you can’t afford to wait around. In today’s technology-dependent professional climate, your people expect 24/7, secure access to your network—no interruptions, no delays. And, for organizations who depend on outside assistance for IT support services, you want to know that the person managing your issue not only understands your network, but understands your needs and mission. With SupportPlus, Force 3 offers exactly that. As a Cisco Gold partner with both Security Masters and Unified Communications Masters certifications, we offer a team of experts who understand your network environment—whether we designed and implemented it ourselves or are seeing it for the first time.

Your network is your network, designed to support your organization, its unique mission and all the nuances and intricacies that go with it. For government clients in particular, those needs can be especially complex.

When looking for external support, you want:

  • Providers who understand your security requirements and your technology
  • Reliable troubleshooting assistance—even without a remote connection
  • Support personnel with appropriate security clearances
  • Consistent, comprehensive support from engineers who know your organization and its mission

You need fast support from experts who not only understand your technology, but your goals, challenges and mission.

Security and efficiency are critical —particularly for government agencies.

That’s why Force 3’s SupportPlus Service Desk offers 24/7 access to certified engineers, all of whom are U.S. citizens with a Secret Level security clearance or higher. Our engineers are trained in all aspects of customer service, from assigning user IDs to handling hardware replacement requests, allowing them to provide detailed and personal help throughout the troubleshooting process.

Force 3

Support You Can Trust

Force 3 is the Network Security Company, with 25 years of experience in providing high-quality support to federal and commercial clients alike. With SupportPlus, Force 3 offers Cisco-authorized, 24/7 support for customers who want all the features of Cisco SMARTnet, along with a wide range of additional, no-cost benefits.Our broad portfolio of products, solutions and services ensures a comprehensive level of expertise—from security to efficiency to performance. Whether Force 3 deployed your solution or we’re supporting it for the first time, we have the technical expertise and engineering know-how to handle your specific needs. With SupportPlus, you can count on experience that includes:

Technical expertise.

The Force 3 team includes experienced, certified engineers with expertise in vulnerability, how it affects your team and mission, and the approach that best fits your organization’s needs.

Cost-effectiveness.

SupportPlus helps extend your technology investments and maximize your IT budget without sacrificing quality or productivity.

Holistic, collaborative consultation.

We believe in conversations. That’s why we approach every issue as a partner in your success. We’ll sit down with your team to determine the best way to tackle your problem and collaborate with you all along the way.

A personalized support experience.

Your request will always be addressed by a qualified engineer who will handle your issue from beginning to resolution. Our goal is to guarantee a premium level of support that requires minimal transfer of knowledge between parties.