Force 3 tapped to provide a big-picture unified communications solution and knowledge transfer to enhance this Department of Defense agency’s performance.
The Challenge:
• Improve communication capabilities in support of high customer service objectives
• Reduce telephony costs
• Simplify voice system management across the organization
Network Solution
• Cisco Unified Communications solutions, including Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified IP Phones 7900 Series, and Cisco Unified Contact Center Express
• Force 3 planning, design, and implementation services
• Force 3 knowledge transfer
The Victory
• Improved management simplicity, efficiency, and consistency for higher system resiliency
• Gained deeper visibility into call center performance
• Significantly reduced costs associated with remote telephony and digital PBX
To get the full story, click here.
